At Heavy Weight, we work hard to get your orders to you as quickly as possible. Processing times may vary depending on product availability and order volume. Once your order has been shipped, delivery times will depend on your location and the shipping method selected at checkout. If tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please note that delays may occasionally occur due to weather, holidays, or circumstances beyond our control.

We want you to feel confident and comfortable in every Heavy Weight piece. We recommend checking the size chart available on each product page before placing your order. Our clothing may have different fits depending on the design, including regular, oversized, or slim-fit styles.

If you're between sizes, check the specific product's fit recommendations to help you decide. If you're still unsure, feel free to contact our customer support team for assistance before ordering.

We want you to be satisfied with your Heavy Weight purchase. If an item doesn't meet your expectations, please contact our customer support team to discuss your options.

Items must meet our return eligibility requirements, which may include being unworn, unwashed, and in their original condition with tags attached. Certain items may be excluded from returns or exchanges. Return deadlines, shipping costs, and refund eligibility will depend on our official return policy.

Please contact us before sending anything back so we can guide you through the process.

To keep your Heavy Weight clothing looking its best, we recommend following the care instructions on the garment label. As a general guideline, wash your clothing inside out with similar colours using cold water and a gentle detergent.

Avoid excessive heat when drying, as it may cause shrinking, fading, or damage to prints and designs. When possible, air-dry your garments to help preserve their quality and fit. Avoid ironing directly over printed logos or graphics.

Taking proper care of your clothing helps maintain its appearance and durability over time.

Heavy Weight aims to make your shopping experience simple and secure. Available payment methods will be displayed at checkout and may include major credit cards, debit cards, and supported digital payment services.

All payments must be completed before an order can be processed. Your payment information is handled through the payment provider used by our store, and we do not ask you to share sensitive payment details through social media or email.

If you experience an issue during checkout, please contact our customer support team for assistance.

We're here to help with any questions about Heavy Weight products, sizing, orders, shipping, or returns.

You can contact us through the customer support email address or contact form listed on our website. When contacting us about an existing order, please include your order number and a brief description of your question so we can assist you more efficiently.

We aim to respond as quickly as possible, although response times may vary during busy periods. Thank you for supporting Heavy Weight and being part of our community.

HEAVY WEIGHT — Built on discipline. Driven by determination.